Murdoch University

Internal Telephone Information

Select from the following:

*Emergency Call-point locations
Telephone Help Desk
Telephone Faults and Repairs
*Telephone Services Provided By Other Areas
*Teleconferencing
*Internal Telephone Directory - Search by Name

 

General Information

*Malicious Call Tracing
*Pay Phones
*Telephone Billing
*Long Distance Calls
 
*Prices - Telecommunications Equipment

Telephone Help Desk

Services Provided:

Teleconferencing

On Campus Voicepoint Teleconferences (when two or three require connection to the same call)At least 24 hours prior to the conference.

Please book via the switchboard Email: switchbd@central.murdoch.edu.au

This service has an adminstration fee of $10.00.

The following information is required to book a voicepoint teleconference.

Teleconferencing Service Provided

At least 24 hours prior to the conference.

Requests for Teleconferences should be made in writing or via Email: wfrancis@central.murdoch.edu.au

Should you require your teleconference to be recorded, you have varied countries, or more than three participants please follow as below:

The following information is required to book a teleconference:

Please note that the Telephone Help Desk provides all telephone system support, except those listed under Services Provided By Other Areas.

How to Request Services:

Telephone Facilities Coordinator
Sue Donaghey
 Phone:(08) 9360 6500
Email: donaghey@central.murdoch.edu.au
Telephone Facilities Assistant
Wynette Francis
 Phone:(08) 9360 6998
Email: wfrancis@central.murdoch.edu.au

We would love to hear from you

If you have any comments to make with regard to service provided to you by the TelephoneHelp Desk or the University Switchboard, please forward all feedback to the following:
 
Telephone Facilities Coordinator
Sue Donaghey
 Phone:(08) 9360 6500
Email: donaghey@central.murdoch.edu.au

Location: The Telephone Help Desk is located in the Science & Computing Building, Level 1 Room 26 (SC 1-26)

Hours: 8.30am to 5.00pm Monday to Friday

Services Provided By Other Areas:

Telephones - Faults and Repairs

How To Report Telephone Faults:

Call Telephone Help Desk on 7222. We will endeavour to deal with faults within a time period of half an hour for urgent faults, and four hours for non-urgent faults.
Examples of faults are as follows:

  1. Phones unable to transfer calls
  2. Crackling on the telephone line
  3. Phones unable to dial out
  4. Any other problems with regard to the performance of handsets.

Internal Telephone Directory - Amendments:

Telephone Services are managed by the Division of Admininistration. Office of Information Technology Services are responsible for the physical facilities such as the PABX and its associated database of phone numbers, rooms and people. They also produce the Internal Telephone Directory, both the paper copy and the CWIS search page.

Should you wish to have a paper copy of the internal directory please contact the mail room on 2463.  Registered Units should notify the Telephone Help Desk of any changes in personnel, position levels, room locations or phone numbers in their area, to enable the telephone database to be updated for future editions of the internal telephone directory. Changes can be made to the Internal Directory by selecting your name from the Online Telephone Directory and filling in the application for change form.

Pay Phones:

The University has a number of pay phones located in readily accessible areas across the campus.

Details of the locations of pay phones are as follows:

Telephone Billing:

The Telephone Help Desk deals with the billing of telephone charges throughout the Schools and Departments. This is done using the Phoneware Call Accounting and Directory System package (CADS). The following  fixed weekly charges apply: Web based reports and statistics on fixed weekly charges and call charges for Divisions are available to authorised divisional offices. Any queries related to the accounts should be directed to Sue Donaghey (08) 9360 6500.

Long Distance Calls:

Long Distance Calls for Murdoch University - with AAPT

Due to the deregulation of the Telecommunications Industry on 1 July 1997, both National and International rates have decreased significantly in the Australian Market. Murdoch University have examined the various options available and have determined that Primus and AAPT Telecommunications     can provide the most significant savings for STD, IDD and Local Calls. Accordingly, these calls are all routed through either the  Primus network or the AAPT Network . In addition, all calls to Edith Cowan University and CurtinUniversity are routed at a cost of 10 cents per call.

Long Distance Call for Murdoch University Staff - with AAPT

As part of the contract with AAPT, Murdoch University staff have been offered significant discounts on National and InternationalCalls from their home telephones. If you are interested in more information about how to apply for AAPT Smartchat on your home telephone, please contact the Telephone Help Desk on 7222 for a brochure.