In the case of unwelcome telephone calls, always hang up immediately.

If the caller persists, and the calls are threatening in nature, please take note of the time and date of the call and contact the Telephone Help Desk immediately.  If the call is internal to the University, it can usually be determined from which telephone the call was made.  If the call is external it is not possible to trace the callers identity using the normal systems in place in the University.

If the calls are consistent over a period of time, and are life threatening  one option is to request the Telephone Help Desk to Change your Telephone Number.

Note the Telephone Help Desk does not have the authority to instruct Telstra to put a trace on our lines.  Telstra advise us that they  require the offended party to lodge an incident report with the Murdoch Police Station and to keep them up to date with any incidences,  and  to make a  log all of the offending calls.  It is then at the Police's discretion to sequest the information from Telstra.  It should be noted that Telstra will only do this in extreme cases of abuse and threat.

By default all Murdoch University telephones have malicious call tracing enabled in the event of the police sequesting this information.

Once the Malicious Call Trace has been initiated on your telephone extension line, should you receive another call, you should press  “ * 3 9 #” whilst the caller is still on the line.  Then you can hang up the phone.  The line will be held open, and the caller will be unable to disconnect it.

If you have any queries regarding this procedures, please contact: