Murdoch University

Internal Telephone Information

Telephone Help Desk

Select from the following:

Telephone services provided

Contacting theTelephone Help Desk

Location and hours of operation

Telephone Faults and Repairs

Telephone Services Provided By Other Areas

Teleconferencing

Internal Telephone Directory - Search by Name

Voicemail Instructions Subscriber Extn 7700

General Information

Malicious Call Tracing

Pay Phones

Telephone Billing

Prices - Telecommunications Equipment

Services Provided:

New connections, disconnections, relocations of telephone equipment
Faults and repairs to telephone equipment
Advice and purchase of digital/analogue handsets and associated equipment
Mobile phones - advice, purchase, short term rentals and accounts
Voicemail - connection
Programming of functions and categories on all telephones
Access control of STD/IDD facilities
Requests for PIN Nos and Account Codes
Telephone billing
Provision of reports and statistics
Consultations and demonstrations regarding telephone set-up
Individual or group training for assistance with telephone/mobile phones/voice-mail equipment

Customised reports and statistics on fixed weekly charges and call charges for Divisions are available to authorised divisional officers. Please contact the telephone help desk to discuss your requirement

Please note that the Telephone Help Desk does not provide support for services listed under Services Provided By Other Areas.

Contacting the Telephone Help Desk:

Call the Telephone Help Desk on (08) 9360 7222 or
Submit your request to the following email address: voicehelp@murdoch.edu.au
Some services such as ordering of new handsets can also be done through on line order forms (staff only)

Location and hours of operation:

The Telephone Help Desk is located in the Science & Computing Building, Level 1 Room 26 (SC 1-26)
Standard hours of operation are between 9.00 am to 5.00 pm Monday to Friday
For after hours support refer to out of hours support details.

How To Report Telephone Faults:

Contact the Telephone Help Desk to report a fault.
We will endeavour to deal with faults within a time period of one hour for urgent faults, and four hours for non-urgent faults.

Examples of faults are:

Phones unable to transfer calls

Crackling on the telephone line

Phones unable to dial out

Any other problems with regard to the performance of handsets.

Teleconferencing

On Campus Voicepoint Teleconferences (when two or three require connection to the same call) At least 24 hours prior to the conference.

Please book via the switchboard Email: voicehelp@murdoch.edu.au

This service has an adminstration fee of $10.00.

The following information is required to book a voicepoint teleconference.

Account Number to be charged
Location of teleconference
Date and time is required to enable the voicepoint to be setup and instructions given to connect the callers
This service in not available to digital handset users.

Teleconferencing Service Provided:

To guarantee availability of equipment the request should be made at least 24 hours prior to the conference.
Requests for Teleconferences should be made by contacting the telephone help desk
Please also note that if you require one or more of the following additional services:

Your teleconference is to be recorded

Your participants are from varied countries

There are more than three participants

Then following information is required to book those additional services:

Names of people to be included in the teleconference

Telephone numbers of people to be included in the teleconference

Date of teleconference

Time (Eastern/Western/Central Standard)

Account Number to be charged

Conference Convenor

Telephone number to which calls are to be connected

Requirement for ring back price and/or recording of call

Services Provided By Other Areas:

Distribution of Telstra White and Yellow Pages - Contact Mail Room on 9360 2463.
Faults on pay phones on Campus - It is IMPORTANT that you take note of the Cabinet number dispayed e.g. 931056X2, when reporting faults please call free number 132203

Internal Telephone Directory - Amendments:

Telephone Services are managed by the Division of Corporate Services. Office of Information Technology Services who are responsible for the physical facilities such as the PABX and its associated database of phone numbers associated with room locations. They also manage information relating to telephone extensions and their associated locations for the provisioning of data that feeds to the Internal Telephone Directory,

Should you wish to have a paper copy of the internal directory please go to Internal Telephone Directory "Printable Directory (ms-word) and download a copy via the web . Registered Units should notify the Telephone Help Desk of any changes in personnel, room locations or phone numbers in their area, to enable the telephone database to be kept up-to-date. Changes can be made to the Internal Directory by selecting your name from the Online Telephone Directory and filling in the application for change form.

Pay Phones:

The University has a number of pay phones located in readily accessible areas across the campus.

Details of the locations of pay phones are as follows:

2 x Physical Sciences - in between Physical Science and Chancellery
2 x Outside Library
3 x Student Village

Telephone Billing:

The Telephone Help Desk deals with the billing of telephone charges throughout the Schools and Departments. This is done using the University Call Accounting and Directory System package.

Refer to the pricing schedule for details of telephone call charges and extension rental costs

Long Distance Calls:

Long Distance Calls for Murdoch University

Due to the deregulation of the Telecommunications Industry on 1 July 1997, both National and International rates have decreased significantly in the Australian Market. Murdoch University have examined the various options available and have determined that Telstra can provide the most significant savings for STD, IDD Mobile and Local Calls.

Voicemail

Requests for new voicemail should be directed to : Voicemail Application Once the Telephone Help Desk has initiated voicemail on your telephone extension, follow as below :-

Voicemail user Guide Instructions Dial 7700 or 9360 7700

http://wwwcoms.murdoch.edu.au/voicemail/

Message Notification – analogue phones (pling)

Message notification on an analogue handset is sent by what we call a “pling” which is a short single burst of ring every 30 minutes to advise that there are messages. Alternatively, certain analogue handsets have a message wait lamp that flashes to indicate a message waiting. Call the Voicemail system on extension 7700 to receive your messages.

Message Notification – digital phones (flashing light)

On a digital handset we program a key on your phone to act as a message wait lamp (usually the one on the right hand bottom side above the transfer key on your phone) which will flash for waiting messages. To retrieve your messages press the message wait lamp key and it will automatically dial into the Voicemail System for you and relay your messages

How to set your Security Code

SETTING A SECURITY CODE IS AN ADVISABLE OPTION TO PROTECT THE PRIVACY OF YOUR VOICEMAIL. (NOTE: VOICEMAIL IS ABLE TO BE RETRIEVED BY ANY TELEPHONE FROM ANY PHONE EITHER ON OR OFF CAMPUS) IF YOU CHOOSE TO SET A SECURITY CODE, CHOOSE A NUMBER BETWEEN 3 AND 8 DIGITS. THE NEXT TIME YOU ACCESS YOUR VOICEMAIL THE SYSTEM WILL REQUIRE YOU TO ENTER THIS NUMBER BEFORE PROCEEDING .