Communications Services: Hours of Support

Standard out of hours of on-call support:

Public Holiday on-call support:

Support is as per standard out of hours support except for the following dates (when there is no coverage):

Support Details:

Voice and data systems are monitored for critical faults through automated monitoring systems which alert the duty officer.

In the event that critical faults are not sensed by the automated monitoring:

Critical faults:

Data network:

Voice Network:


The rostered Duty Officer will attend to any critical fault within 4 hours.